Cancellation & Refund Policy
How refunds work depending on when and why you cancel.
Cancellation Before Pickup
Your refund depends on how far ahead you cancel. When you cancel you'll be offered two methods — a refund back to your original payment method, or instant credit to your MRI Wallet (usually a higher %).
24 – 72 hours before pickup
to Payment
75%
to Wallet
85%
6 – 24 hours before pickup
to Payment
50%
to Wallet
60%
Less than 6 hours before pickup: no refund is eligible.
No-Show Policy
If you fail to pick up the vehicle within 1 hour of the scheduled pickup time without prior intimation, the booking is treated as a no-show. A 100% cancellation charge applies — no refund is provided.
After Vehicle Delivery
Once the vehicle has been delivered (booking status: Active), cancellation is not permitted. Full rental charges apply until the vehicle is returned to the designated location in the same condition as received.
Booking Modifications & Extensions
Extending your booking duration is allowed subject to vehicle availability. Additional charges apply at the same hourly/daily rate.
Shortening the booking duration after confirmation is treated as a cancellation, and the tier table above applies.
Extension requests must be submitted before the scheduled return time. Late requests may incur delay charges.
Refund Processing & Timelines
| Method | Timeline | Details |
|---|---|---|
| Razorpay | 5–7 business days | Refunded to original bank/card/UPI |
| MRI Wallet | Instant | Available immediately for next booking |
| Coupons | — | Non-refundable |
Late Return & Delay Charges
A 30-minute grace period is provided after the scheduled return time.
After grace period:
A flat delay fee (by engine capacity) plus the vehicle's hourly rental apply for each additional hour or part thereof, plus taxes. To avoid delay charges, request an extension before the return time.
| Engine Capacity | Delay Charge |
|---|---|
| 0–150 cc | ₹100 + hourly rental |
| 151–500 cc | ₹250 + hourly rental |
| 501–5000 cc | ₹500 + hourly rental |
Damage, Liability & Insurance
The rider is fully responsible for any damage, theft, or loss of the vehicle during the rental period.
Damage assessment is conducted at the time of return. Repair/replacement costs are charged to the rider.
Third-party insurance is included. Personal accident cover is the rider's responsibility.
Force Majeure
In case of government-imposed restrictions, natural disasters, pandemics, or other events beyond our control, MotoRentIndia reserves the right to cancel bookings with a full refund or reschedule at no additional cost to the rider.
Last updated automatically from the live store configuration. For questions about a specific booking, please contact us.